Guest Services Agent

Guest service agent

Natura Resort & Spa is looking for a friendly and service-oriented Guest Service Agent (Daily Worker) to join our team and create memorable experiences for our guests.

Qualifications:

• Minimum High School graduate in Hospitality, Tourism, or a related field
• Fresh graduates are welcome to apply
• Good command of spoken and written English
• Well-groomed, friendly, and service-oriented
• Able to work flexible shifts, including weekends and public holidays
• Basic computer skills; experience with a Hotel PMS is an advantage but not required
• Positive attitude, eager to learn, and able to work well in a team

Responsibilities:

• Handle check-in and check-out procedures efficiently and professionally
• Respond to guest inquiries, requests, and concerns promptly
• Coordinate with other departments to ensure guest satisfaction
• Maintain accurate guest records, reservations, and related documentation
• Provide exceptional customer service throughout the guest’s stay
• Assist in daily front office operations and administrative tasks
• Ensure a welcoming and positive guest experience at all times

How to apply

Interested candidates are invited to submit their updated CV and supporting documents before July 26, 2026.

Please ensure your application includes complete and up-to-date information for review. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Natura Resort & Spa and become part of a team dedicated to delivering exceptional hospitality and unforgettable guest experiences.