Front Office Supervisor

Front office supervisor

Kahayana Suites Ubud is looking for an experienced and service-oriented Front Office Supervisor to join our team in Ubud.

Qualifications:

• Minimum 2–3 years of experience in Front Office operations, with at least 1 year in a supervisory role
• Excellent leadership, team management, and coaching skills
• Strong communication and interpersonal skills in English and the local language; additional foreign languages are an advantage
• Ability to handle guest complaints professionally and provide effective solutions
• Strong problem-solving, decision-making, and organizational skills
• Well-groomed, professional appearance, and customer-oriented attitude
• Honest, responsible, proactive, and able to work independently as well as part of a team
• Familiar with hotel health, safety, and security standards

Responsibilities:

• Supervise and coordinate the daily operations of the Front Office department
• Lead, train, motivate, and support the front office team to maintain high service standards
• Ensure smooth check-in and check-out processes while delivering outstanding guest experiences
• Handle guest inquiries, requests, complaints, and special arrangements professionally and efficiently
• Monitor room availability, reservations, and daily operational reports to ensure accuracy
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to ensure seamless hotel operations
• Ensure compliance with hotel policies, health, safety, and security standards
• Prepare operational reports and assist management in improving front office performance and guest satisfaction

How to apply

Interested candidates are invited to submit their updated CV and supporting documents.

Please ensure your application includes complete and up-to-date information. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Kahayana Suites Ubud and become part of a professional hospitality team dedicated to delivering memorable guest experiences through exceptional service and leadership.