Guest Experience Supervisor

Morabito Art Villa is looking for a guest experience supervisor

Morabito Art Villa is seeking an experienced and service-oriented Guest Experience Supervisor to lead the Guest Experience team and elevate the villa’s hospitality standards. The ideal candidate has strong leadership and problem-solving skills, with experience delivering personalized service in a luxury hospitality environment.

Requirements

• Minimum 2–3 years’ experience in guest relations/guest experience, with at least 1 year in a supervisory role.
• Strong leadership, problem-solving, and interpersonal skills.
• Fluent in English, both written and spoken.
• Experience in luxury villas, resorts, or 5-star hotels preferred.
• Willing to work on a shift basis, including weekends and public holidays.

Key responsibilities

• Supervise and mentor the Guest Experience team to ensure consistent, high-quality service.
• Oversee guest journey touchpoints from arrival to departure, resolving issues promptly.
• Coordinate cross-departmentally to personalize guest experiences and manage VIP requests.
• Monitor guest feedback and drive continuous service improvement.
• Assist in training, scheduling, and performance guidance for the team.

How to apply

Interested candidates are invited to submit their updated CV and supporting documents.

Please ensure your application includes complete and up-to-date information. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Morabito Art Villa and become part of a luxury hospitality team dedicated to delivering exceptional and personalized guest experiences.