Supervisor

Supervisor

Vinyl Coffee is looking for an experienced and passionate Supervisor to lead our team, support daily operations, and create an excellent guest experience. The ideal candidate is hands-on, customer-focused, and confident in both leadership and café operations.

We’re now inviting passionate and motivated individuals to join our team as a Supervisor, and be part of the family.

Requirements

• English is a must and preferable Mandarin speaking.
• Able to cook is a must.
• Minimum 3 years of experience in a supervisor or senior role in a café or restaurant.
• Strong leadership and communication skills.
• Ability to cook and assist in kitchen operations.
• Excellent customer service and guest engagement skills.
• Proven upselling and sales skills.
• Able to work under pressure in a fast-paced environment.
• Flexible schedule, including weekends and holidays.
• Positive attitude, responsible, and team-oriented.

Job responsibilities

• Supervise and support daily café operations.
• Lead, train, and motivate staff to maintain high service standards.
• Ensure smooth workflow during busy hours.
• Assist in food preparation and cooking when required.
• Interact confidently with guests, providing friendly and professional service.
• Handle guest feedback and resolve issues promptly.
• Perform upselling and guide staff to increase sales effectively.
• Ensure cleanliness, hygiene, and safety standards are met.
• Assist management with scheduling, inventory, and basic reporting.