Front Office Coordinator

Front office coordinator

The One Boutique Villa & Spa Seminyak is looking for an experienced and professional Front Office Coordinator to lead our Front Office team and deliver exceptional guest service.

Qualifications:

• Male / Female
• Maximum 35 years old
• Well groomed and professional appearance
• Minimum 2 years of experience as an FO Supervisor within a 5-star hotel or luxury villa
• Fluent in English (both spoken and written)
• Minimum D3 in Hospitality / Room Division
• Strong leadership, excellent communication skills, high attention to detail, creativity, and a great team player
• Computer literate (proficiency in hotel systems)
• Able to join immediately
• Fluency in an additional foreign language is a major plus

Responsibilities:

• Coordinate and supervise daily Front Office operations to ensure smooth and efficient guest services
• Lead, train, and support the Front Office team in delivering exceptional hospitality experiences
• Ensure efficient check-in, check-out, reservation handling, and guest communication processes
• Handle guest inquiries, special requests, and complaints professionally while ensuring guest satisfaction
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless operations
• Monitor room availability, guest arrivals, departures, and daily operational activities
• Ensure compliance with company Standard Operating Procedures (SOPs) and luxury service standards
• Prepare operational reports and assist management in improving service quality and operational efficiency

How to apply

Interested candidates are invited to submit their updated CV and supporting documents.

Please ensure your application includes complete and up-to-date information. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join The One Boutique Villa & Spa Seminyak and become part of a passionate hospitality team committed to delivering outstanding luxury guest experiences.