Supervisor, Wellness

Wellness studio supervisor

We are looking for a wellness studio supervisor for a new wellness club in bali.

Qualifications

• Minimum high school (SMA/SMK) in Tourism/Hospitality or Sports/Health, with at least 1 year of experience in Wellness, fitness, recreation, or hospitality activities (preferably in hotels/resorts/wellness); attractive, energetic, cheerful, and sociable appearance.
• Good command of English (intermediate-advanced) for professional communication with guests, team members, and management; additional language skills are an advantage.
• Understand daily Wellness Activity schedules, knowledge of safety procedures, risk management, and basic first aid related to wellness and recreational activities.
• Strong problem-solving and decision-making abilities, capable of handling guest complaints, operational challenges, and last-minute schedule changes professionally.
• Flexible, responsible, and able to work shifts, weekends, and public holidays, with a strong commitment to service excellence and guest satisfaction.

Responsibilities

• Create a fun, engaging, and memorable guest experience by leading activities with energy and creativity, adapting programs to different ages, preferences, and guest needs while responding promptly to requests during activities.
• Maintain full knowledge of activity schedules and hotel facilities, integrating product knowledge into activities to support effective upselling and cross-selling through guest interaction.
• Prepare, manage, and maintain all activity equipment and areas, ensuring cleanliness, hygiene, safety, and readiness in coordination with relevant departments.
• Supervise and coordinate Wellness Studio staff by managing schedules, conducting briefings and training, evaluating performance, and ensuring programs comply with service standards and safety guidelines.
• Monitor guest feedback, handle complaints and special requests professionally, coordinate cross-departmental activities and promotions, and prepare operational reports on activities, attendance, incidents, and guest satisfaction for management.

Benefits

• Basic Salary (nett of tax).
• BPJSTK & BPJS Kesehatan.
• THR.
• Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and
• permanent status/PKWTT).
• Free Parking (1 motorcycle or 1 car).
• Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
• 1 meal per shift.

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to recruitment.townsquare@gmail.com using the subject line: [Your Name] – [Desired Position]

All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.