Front Desk, Front Office

Front office Staff

Umalas Suites is looking for a professional and service-oriented Front Office Staff to join our team in Umalas.

Qualifications:

• Active English communication skills, both spoken and written
• Understanding of basic hotel services and operational standards within the hospitality industry
• Previous experience in the same position or an educational background in Tourism or Hospitality
• Excellent communication and interpersonal skills
• Able to work independently as well as collaboratively within a team
• Willing to work flexible schedules, including weekends and public holidays
• Neat, professional, and well-groomed appearance

Responsibilities:

• Welcome guests warmly and provide professional service throughout their stay
• Handle guest check-in, check-out, reservations, and payment transactions accurately
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Provide information about hotel facilities, services, and local attractions
• Coordinate with Housekeeping and other departments to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Ensure the Front Office area is clean, organized, and operated according to company standards
• Follow all Front Office procedures and hotel operational standards to deliver exceptional guest experiences

How to apply

Interested candidates are invited to submit their updated CV and supporting documents before August 22, 2026.

Please ensure your application includes complete and up-to-date information. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Umalas Suites and become part of a hospitality team committed to providing outstanding service and unforgettable guest experiences.