Restaurant Supervisor
Restaurant supervisor
Townsquare Group is looking for a Restaurant Supervisor to join our team in Seminyak.
Townsquare Group is seeking an experienced and service-minded hospitality professional with strong leadership skills and a solid background in 5-star F&B operations. The ideal candidate is confident in supervising teams, managing restaurant and room service operations, and delivering exceptional guest experiences.
Qualifications:
- Minimum Diploma or Bachelor’s degree in Hospitality or F&B Service Management, with at least 1 year of experience as a Restaurant/F&B Service Supervisor in a 5-star hotel.
- Professional and service-minded appearance, able to be a role model for the team, with active English proficiency; additional foreign languages are a plus.
- Knowledgeable in buffet service, à la carte, and room service; understands menu details, food and beverage pairings, and strategies for upselling and cross-selling (drinks, side dishes, wine, desserts).
- Capable of managing outlet and room service flow, monitoring POS systems, cash control, daily inventory, and preparing administrative reports such as sales reports, guest feedback, and team rosters.
- Skilled in handling guest complaints and VIPs according to 5-star hospitality standards; proficient in the VHP (Visual Hotel Program) system for order input, billing, revenue monitoring, and daily reporting.
Responsibilities:
- Supervise team members by assessing their knowledge, technical skills, work quality, and professional behavior
- Provide coaching, training, and motivation to improve team performance and service quality
- Take appropriate disciplinary action for repeated mistakes and provide continuous training and development
- Review team members’ performance and productivity and empower them to achieve departmental objectives
- Manage restaurant and room service operations to ensure smooth and efficient service flow
- Respond quickly to guest requests and ensure timely and professional service delivery
- Maintain strong menu knowledge, including ingredients, recommended pairings, and selling points, to effectively perform upselling and cross-selling
- Support the team in achieving restaurant sales targets while maintaining 5-star service standards
Benefits:
- Basic salary, net of tax
- Service charge
- BPJS Health & Employment insurance
- THR
- Medical reimbursement of up to 85% of 1 month’s basic salary per year, after 1 year of employment and for permanent employees
- Free parking for 1 motorcycle or 1 car
- Annual leave, Replace Day Payment for working on a holiday, and Extra Off for long shifts
- 1 meal per shift
How to apply
Interested candidates are invited to submit their updated CV and supporting documents through:
- https://bit.ly/TownsquareGroupJobHiring
- Email: recruitment.townsquare@gmail.com
- Email subject: [Your Name] – [Desired Position]
Please ensure your application is complete and up to date. All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted for the next stage of the recruitment process.
Join Townsquare Group and lead a professional F&B team in delivering exceptional 5-star hospitality experiences in Bali.