Reservation

Spa reservation

Townsquare Group is looking for a Spa Reservation professional to join our team in Legian.

Townsquare Group is seeking a detail-oriented and professional reservation specialist to support a new wellness club in Bali. The ideal candidate has strong reservation and customer service skills, is confident using reservation systems, and is committed to delivering accurate, efficient, and personalized service.

Qualifications:

• Minimum high school education (SMA/SMK) in Hospitality; Diploma/Bachelor’s degree in Hospitality is preferred
• Minimum of 1 year of experience in Reservations or Front Office, preferably in a 5-star hotel
• Well-groomed, friendly, and professional appearance with excellent service ethics
• Fluent in English; additional languages are an advantage
• Proficient in Microsoft Office, particularly Word and Excel, email, and online reservation platforms (OTA extranet)
• Able to operate the VHP system for inputting, modifying, and monitoring reservations
• Detail-oriented and disciplined, with the ability to maintain the confidentiality of guest and hotel information
• Able to process individual, group, corporate, online (OTA), and travel agent bookings according to established procedures
• Accurate in checking availability, rates, and promotional packages, with the ability to perform upselling and cross-selling, including room upgrades, F&B packages, spa, and transportation
• Able to handle cancellations, amendments, and no-shows according to SOP
• Understand payment, deposit, and invoicing workflows and ensure reservation data remains accurate at all times

Responsibilities:

• Communicate professionally with guests via phone, email, and online platforms using polite, friendly, and persuasive language
• Manage reservation documents accurately and meticulously, including vouchers, contracts, and guarantee letters
• Understand and operate dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways
• Monitor reservation systems and distribution channels to support efficient operations and revenue optimization
• Ensure booking and payment information is accurate and processed in a timely manner to prevent guest complaints
• Coordinate with relevant departments to fulfill guest needs and ensure smooth service delivery
• Handle inquiries, walk-ins, and reservations efficiently while identifying opportunities for upselling
• Follow established reservation procedures and maintain high standards of guest service and data accuracy

Benefits:

• Basic salary, net of tax
• BPJSTK & BPJS Kesehatan
• THR
• Medical reimbursement of up to 85% of 1 month’s basic salary per year, eligible after 1 year of employment and permanent status/PKWTT
• Free parking for 1 motorcycle or 1 car
• Annual leave, Replace Day Payment for working on a holiday, and Extra Off for long shifts
• 1 meal per shift

How to apply

Interested candidates are invited to submit their updated CV and supporting documents through:

• https://bit.ly/TownsquareGroupJobHiring
• Email: recruitment.townsquare@gmail.com
• Email subject: [Your Name] – [Desired Position]

Please ensure your application is complete and up to date. All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Townsquare Group and be part of a new wellness club dedicated to delivering exceptional service and memorable guest experiences in Bali.