Receptionist

Spa receptionist

Townsquare Group is looking for a Spa Receptionist to join our team in Legian.

Qualifications:

• Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor’s in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional appearance.
• Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
• Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
• Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
• Understand SOPS for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).

Responsibilities:

• Ensure check-in and check-out processes are completed within 5 minutes.
• Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
• Coordinate effectively across sections and departments to promptly fulfill guest needs.
• Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
• Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.

Benefits:

• Basic salary, net of tax
• BPJSTK & BPJS Kesehatan
• THR
• Medical reimbursement of up to 85% of 1 month’s basic salary per year, eligible after 1 year of employment and permanent status/PKWTT
• Free parking for 1 motorcycle or 1 car
• Annual leave, Replace Day Payment for working on a holiday, and Extra Off for long shifts
• 1 meal per shift

How to apply

Interested candidates are invited to submit their updated CV and supporting documents through:

• https://bit.ly/Townsquare GroupJobHiring
• Email: recruitment.townsquare@gmail.com
• Email subject: [Your Name] – [Desired Position]

Please ensure your application is complete and up to date. All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Townsquare Group and be part of a new wellness club dedicated to creating exceptional and personalized guest experiences in Bali.