Reservation
Townsquare group is looking for a spa reservation
Are You Excited to Join Seminyak’s Next Lifestyle Residence? TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today’s lifestyle needs.
We are looking for a Spa reservation for a new wellness club in bali.
Qualifications
- Minimum high school (SMA/SMK) in Hospitality; Diploma/Bachelor’s in Hospitality preferred, with at least 1 year of experience in Reservations or Front Office (preferably in 5-star hotels); well-groomed, friendly, and professional appearance with excellent service ethics; fluent in English (additional languages are a plus).
- Proficient in Microsoft Office (Word, Excel), email, and online reservation platforms (OTA extranet), and able to operate VHP system for inputting, modifying, and monitoring reservations. Detail-oriented and disciplined, maintaining confidentiality of guest and hotel information, and able to process individual, group, corporate, online (OTA), and travel agent bookings according to procedures.
- Accurate in checking room availability, rates, promotional packages, and able to perform upselling & cross-selling (room upgrades, F&B packages, spa, transportation, etc.); handle cancellations, amendments, and no-shows according to SOP.
- Understand payment, deposit, and invoicing workflows, ensuring reservation data accuracy at all times.
Responsibilities
- Communicate professionally via phone, email, and online platforms using polite, friendly, and persuasive language.
- Accurate and meticulous in managing reservation documents (vouchers, contracts, guarantee letters).
- Understand dynamic rate strategies, POS systems, booking engines, channel managers, and payment gateways, and able to operate and monitor these systems across all channels to optimize revenue.
- Ensure booking and payment accuracy and timeliness to prevent guest complaints, and coordinate with other teams/departments to fulfill guest needs while holding them accountable for any complaints that occur.
- Capable of upselling by efficiently handling inquiries, walk-ins, and reservations.
Benefits
- Basic Salary (nett of tax).
- BPJSTK & BPJS Kesehatan.
- THR.
- Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 meal per shift.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
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