Restaurant Supervisor
Townsquare group is looking for a restaurant supervisor
Are You Excited to Join Seminyak’s Next Lifestyle Residence? TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today’s lifestyle needs.
We are looking for several position restaurant supervisor to support our growth in bali.
Requirements
- Minimum Diploma or Bachelor’s degree in Hospitality or F&B Service Management, with at least 1 year of experience as a Restaurant/F&B Service Supervisor in a 5-star hotel.
- Professional and service-minded appearance, able to be a role model for the team, with active English proficiency; additional foreign languages are a plus.
- Knowledgeable in buffet service, à la carte, and room service; understands menu details, food and beverage pairings, and strategies for upselling and cross-selling (drinks, side dishes, wine, desserts).
- Capable of managing outlet and room service flow, monitoring POS systems, cash control, daily inventory, and preparing administrative reports such as sales reports, guest feedback, and team rosters.
- Skilled in handling guest complaints and VIPs according to 5-star hospitality standards; proficient in the VHP (Visual Hotel Program) system for order input, billing, revenue monitoring, and daily reporting.
Key responsibilities
- Able to conduct Supervision, including assessing team members’ (MK) knowledge, technical skills, work quality, and behavior.
- Able to provide Coaching & Development, including delivering coaching, training, and motivation to improve team performance and service quality, as well as taking disciplinary action for repeated mistakes and providing continuous training.
- Able to perform Empowerment, including reviewing team members’ performance and productivity.
- Responsive and quick in handling guest requests by providing timely delivery service.
- Knowledgeable about the menu (ingredients, recommended pairings, selling points) to effectively perform upselling and cross-selling to achieve restaurant sales targets.
Benefits
- Basic Salary (nett of tax).
- Service charge.
- BPJS Health & Employment insurance.
- THR.
- Medical reimbursement up to 85% of 1-month basic salary per year (after 1 year of employment, for permanent employees).
- Free Parking (1 motorcycle or 1 car).
- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts.
- 1 Meal per Shift.
All applications will be treated with the strictest confidentiality, and only shortlisted candidates will be contacted.
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